On-site Service for All Our Machines, including Envelope Stuffers & Folding Machines



On-site service is available at additional cost FOR THE FOLLOWING MANUFACTURERS ONLY in the United States and parts of Canada:

  • Dynafold
  • Formax
  • Destroyit
  • IntelliBind
  • IntelliFold
  • Intimus
  • Martin Yale
  • MBM
  • Premier
  • Standard
  • Staplex

IF THE MANUFACTURER OF YOUR MACHINE IS NOT LISTED, WE CANNOT PROVIDE SERVICE. YOU WILL NEED TO CALL ONE OF THEIR DEALERS.

To get service, fill out a QuickQuote. Within a few hours, our service company will send back an email with the travel time needed for the nearest technician to get to you and the hourly rates.


Quick Quote for PaperFolder Service


If you want to go forward, they will schedule a visit. The technician will examine your machine, and if possible fix the problem. If parts are needed, he will notify you of the cost. If you agree, we will overnight the parts and the tech will return the next business day to fix your machine.


This map shows the location of servicing technicians.

Photo of map of service and support for paper folding machines


Technical Support

Many problems with a machine can be easily fixed. First check the operator's manual. If you do not have one, check the web page for the machine on paperfolder.com. Most are there. If not, go to the manufacturer's website. Manuals are normally available there.

If you need more assistance, call the manufacturer and ask for the service department. They are the experts.

If you would still like onsite service, fill out the QuickQuote above.


Manufacturer Warranties

Every product sold by the PaperFolder Co. comes with a manufacturer's warranty. Each warranty is a bit different, so please check the manufacturer of the product of interest to you. Click to open.


Dynafold
Formax
Intelli-Zone (Intelli-Bind, Intelli-Fold)
Intimus
Martin Yale Page 1& Page 2 (and Premier)
MBM
Standard Duplicating Machines Page 1 & Page 2
Staplex